Owner's Handbook & User Guide

1.Welcome to PrestoPe

PrestoPe is your restaurant's complete command centre. Billing, kitchen tickets (KOT), table management, GST bills, inventory, staff accounts, customer credit (khata), and daily reports — everything runs from one screen, in any web browser.

What you need

• Any device with a browser — a Windows PC, laptop, tablet, or even a phone. Nothing to install.
• Internet connection — a normal broadband or 4G connection is enough.
• Your login — the PrestoPe team creates your restaurant and gives you your owner username and a temporary password.
• Optional: a thermal receipt printer (58 mm or 80 mm) for printed bills and kitchen tickets.

2.Your first login

1. Open your browser and go to your PrestoPe web address (for example pos.prestope.com).
2. Click Log in, enter the username and temporary password given to you.
3. PrestoPe will immediately ask you to set your own new password. Choose something only you know — this is the owner account, and it can see everything, including money reports.
4. You land on the Order Dashboard — the home screen where the day's orders appear.

3.Who logs in as what — roles

Every person in your restaurant gets their own username with exactly the access their job needs:

4.Setting up from scratch — the 30-minute checklist

Do these once, in this order, and your restaurant is fully operational:

Step 1 — Business details & GST (Settings)

1. Open Settings from the menu (☰).
2. Under Print / Receipt, enter your restaurant's name, address, phone, and GSTIN exactly as they should appear on printed bills.
3. Under GST / Tax rate, pick your slab — 0%, 5%, 12%, 18% or 28%. Most restaurants use 5%. Every bill from then on calculates GST automatically.

Step 2 — Tables

1. Open Tables.
2. Create your floor areas (for example Ground Floor, AC Hall, Rooftop).
3. Add each table with its name/number and seat count. These become the tappable table map your staff use for dine-in orders.

Step 3 — Menu

Your account comes pre-loaded with a starter menu so you can practise immediately. Building your menu is covered fully in the next section.

Step 4 — Staff logins

1. Open Staff.
2. Click Add staff, enter their name, a username, their role (Cashier / Kitchen / Waiter) and a password.
3. Hand each person their own login. Done.

Step 5 — Printer (if you have one)

Connect your thermal printer and run a test from Settings → Printer & test print. Full details in the Printing section.

5.Building your menu

Add a category

1. Open Menu.
2. Click Add category and name it — for example Starters, Main Course, Beverages. You can also add sub-categories (e.g. Main Course → Veg / Non-Veg).
3. Use Move up / Move down to arrange categories in the order your staff should see them.

Add an item

1. Inside a category, click New Item.
2. Enter the name and price. Prices include your configured GST handling automatically at billing time.
3. Mark the diet type — the standard green dot (veg), red (non-veg) or yellow (egg) that customers expect on Indian menus.
4. Optionally add a photo — items with photos sell better on the QR digital menu.
5. Save. The item appears on the billing screen instantly.

Variants and add-ons

Real menus aren't flat, and PrestoPe handles that:

• Variants — one dish, several sizes or versions: Half / Full, Small / Medium / Large, each with its own price.
• Add-ons — extras the customer can attach: Extra cheese, Butter roti instead of plain, Packaging. Add-ons can carry their own dietary tag and price.

When a cashier taps an item that has variants or add-ons, PrestoPe automatically asks which one — no training needed.

Hiding items and going out of stock

• Hide an item — a hidden item stays in your menu but can't be ordered (shown as "Hidden from orders — click to show"). Use it for seasonal dishes.
• Out-of-stock timer — from Inventory, pause any item for 2h / 4h / 8h / 24h / next day or a custom time. It vanishes from billing and comes back automatically when the time is up — no more "sorry sir, that's finished" after the order was punched, and no forgetting to re-enable it tomorrow.

6.Taking orders & billing — the daily flow

This is the screen your team will live in. Open it with the red + New Order button, top-left, from anywhere in the app.

Dine-in order, start to finish

1. Tap + New Order and choose Dine In.
2. Tap the table on the table map. Colours tell you each table's state at a glance: green = available, blue = occupied, yellow = billed, grey = cleaning.
3. Tap items from the menu grid to add them to the cart. Search by name if it's faster. Quantities, variants and add-ons are all one tap.
4. Click Save & Print KOT. The kitchen instantly receives the ticket (on their kitchen screen, and on the kitchen printer if you have one).
5. Customer orders more later? Open the same table, add the new items, print KOT again — PrestoPe prints only the new items as an incremental ticket (KOT #3A, #3B…), never repeating the old ones.
6. When they ask for the bill, print the Bill — a proper GST bill with your restaurant's details.
7. Take payment and hit Settle — choose Cash, UPI, Card, or Put on khata for a regular customer who pays monthly. The table frees up automatically.

Takeaway / Pick Up / Delivery

Same flow, minus the table: choose Pick Up or Delivery when creating the order. For delivery orders you can record the customer's name, phone and rider details, and move the order through its pipeline — Incoming → Preparing → Food Ready → Dispatched → Delivered.

Cancelling / voiding

Made a mistake, or the customer changed their mind? An order can be voided — but note that voids are owner-controlled and every void is recorded with who did it and when. That's protection for your money, not bureaucracy.

7.The Order Dashboard — your mission control

The home screen shows every live order as a card, with colour strips showing each one's state.

• Channel tabs — filter by All · Dine In · Delivery · Pick Up · Online · Other, each with a live count.
• Order View / KOT View — see the same work as customer orders or as kitchen tickets.
• Counters — Foodready / Dispatch / Deliver tell you exactly how many orders are waiting at each stage.
• Recent panel — the latest orders with their status: Saved / Printed / Paid.
• Search — find any order instantly by Bill number or KOT number from the top bar.

Order cards move themselves as things happen — bill a table, and its card updates; the kitchen marks food ready, and the counter changes. Every screen in the restaurant stays in sync automatically.

8.Kitchen screen (KOT view)

1. Put any spare screen in the kitchen (an old tablet or monitor works) and log it in with the KITCHEN account.
2. Every saved KOT appears there the moment the cashier or waiter punches it — table number, items, quantities, variants and notes.
3. When a dish is done, the kitchen taps Mark Ready — the counter staff instantly see Food is Ready on their dashboard.

9.Online orders (Zomato / Swiggy)

The Online screen collects your aggregator orders in one place with their OTPs, rider details and status pipeline, so the counter handles Zomato and Swiggy exactly like every other order — and stock is deducted for them too.

Use the store toggle (🏪 icon in the top bar) to switch your listing on aggregators on or off — for example, pausing new online orders when the kitchen is slammed.

10.QR self-ordering & digital menu

PrestoPe gives each table a printed QR code (a durable PVC set, issued by the PrestoPe team):

1. The customer scans the QR at their table with their phone camera. No app to install.
2. Your live digital menu opens — photos, prices, veg/non-veg marks, exactly in sync with your real menu (out-of-stock items disappear here too).
3. The customer builds their order and submits it. It lands on your dashboard and kitchen screen like any other order, tagged to their table.

11.Khata — the credit book, digitised

Regular customers, staff meals, or the office next door that pays monthly — every restaurant runs some credit. PrestoPe replaces the paper khata:

1. At settle time, choose Put on khata instead of cash/UPI, and pick (or create) the customer.
2. Open Khata anytime to see every customer's outstanding balance and full history — each entry tied to an actual bill, so there are no disputes.
3. When they pay, record the payment against their khata; the balance updates instantly.

12.Day close, reports & P&L

Daily reports

• Day summary (Z-report) — total sales, orders, GST collected, and the split by payment mode (cash / UPI / card / khata) for the business day, calculated on Indian time. Match the cash drawer to it every night.
• Business rush timing — which hours you're busiest, so you staff accordingly.
• Fast-moving items and which day sells what — know your heroes and your dead weight.
• Grocery / demand forecast — what you're likely to need, based on what actually sells.

Expenses & P&L

Record daily expenses (gas, vegetables, salaries, rent) in Expenses, and the P&L screen puts income and spending side by side — your actual profit, not a guess.

For your accountant — Tally export

The Tally screen exports your sales in a Tally-ready file for any date range. Send it to your accountant; GST filing becomes their easy job, not your monthly headache.

13.Inventory & back office

When you're ready to control food costs, the back-office suite tracks your kitchen like a factory:

• Raw materials — your ingredient list (rice, paneer, oil…) with units and stock levels.
• Vendors & purchases — record every purchase against a vendor; PrestoPe tracks what you owe (payables) and your purchase history per vendor.
• Recipes — tell PrestoPe what goes into each dish once (e.g. 1 plate biryani = 150 g rice + 100 g chicken…). From then on, every sale automatically deducts ingredients from stock.
• Stock reports & COGS — live stock position, usage, and your true cost of goods sold.
• Transfers — moving stock between your outlets? Recorded, confirmed on both sides, nothing lost in between.

14.Running multiple outlets

Growing to a second branch? PrestoPe was built for it:

• Each outlet runs as its own restaurant — own menu, staff, tables, billing.
• Your owner login gets a one-tap outlet switcher — no separate logins to juggle.
• The HQ view shows combined analytics and inventory across all outlets, plus inter-outlet stock transfers.

Ask the PrestoPe team to link your outlets into a group when the time comes.

15.Your built-in AI Assistant

The chat bubble in the corner is the PrestoPe Assistant — a feature no other Indian POS has. Ask it questions in plain language, any time:

• "What were my sales yesterday?"
• "Which item sold most this week?"
• "How do I add a new waiter login?"
• "Why is my printer not printing?"

It knows your restaurant's data and the app itself, and answers instantly. It's read-only — it can explain and analyse, but it never changes your settings or data; you stay in control.

16.Printers & printing

• PrestoPe prints to any standard thermal printer — USB, network (LAN/WiFi) or Bluetooth — in both 58 mm and 80 mm widths.
• The rule is simple: if Windows can see your printer (it shows under Printers & Devices), PrestoPe can print to it.
• Test anytime from Settings → Printer & test print — one click prints a sample bill and a sample KOT.
• Typical setup: one printer at the counter for bills, one in the kitchen for KOTs.

17.Managing staff & security

• Add / deactivate staff in seconds from Staff. Deactivating instantly logs them out everywhere.
• Wrong-password protection — staff accounts lock after repeated failed attempts; you unlock them from the Staff screen.
• Management mode — an extra safety layer on your own login for sensitive actions.
• Activity trail — money-touching actions (voids, settles, price changes, khata entries) are recorded with who, what and when, in the Activity screen.
• Feedback & complaints — customer feedback collected via QR lands in your Feedback and Complaints screens, so problems reach you, not just Google reviews.

18.Common questions & troubleshooting

19.Getting help

• Fastest: ask the AI Assistant inside the app — it solves most "how do I…" questions instantly.
• WhatsApp support: tap the WhatsApp button inside the app to chat directly with the PrestoPe team.
• Features like QR ordering, inventory, and multi-outlet are switched on for your account by the team — one message is all it takes.